Refund policy

Our No-Quibble Returns Promise

We want you to love your Equiboodle order. If it isn't quite right, you can request a return within 30 days of delivery for a refund. 

Items should be returned in the same condition in which you received them - unworn, unused, with tags attached and where applicable, in their original packaging. You'll also need your order details or proof of purchase. 

To request a return, simply log in to your Equiboodle customer account and select the item you'd like to return. Alternatively you can contact us at hello@equiboodle.com.

For standard returns, customers are responsible for the cost of returning the item to us. If your item is faulty, damaged or we've sent you the wrong item, please contact us so that we can put things right.

Please note that returns will need to be sent to the following address: 

Unit 7 Spillmans Court 
Middle Spillmans
Rodborough 
Stroud
GL5 3RU

Items sent back to us without first requesting a return may not be accepted. 

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If an item is faulty, damaged or incorrect please contact us at hello@equiboodle.com. Where appropriate, we will provide a return shipping label at no cost to you. This does not affect your statutory rights.

Exceptions / non-returnable items
We cannot accept returns of personalised or custom-made items unless they are faulty.
Unfortunately, we cannot accept returns on gift cards.

Exchanges

If you'd like a different size, colour or item, the quickest way is to return your original item and place a new order for the one you'd like. This means you don't have to wait for your return to reach us before securing your replacement

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@equiboodle.com